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Shipping Policy

Shipping Regions

Kaizen RC ships worldwide. Orders can be delivered to most countries unless legal or logistical restrictions apply.

Shipping Carriers

Orders are shipped using reliable carriers such as DHL and UPS. The carrier used may vary depending on the destination and parcel size.

Processing Time

All orders are processed and prepared for shipment by Kaizen RC. Orders are typically dispatched within the time frame stated on the product page. Processing times may be extended during peak periods or holidays.

Delivery Time

Delivery times depend on the destination country and the selected shipping method. Estimated delivery times are provided for guidance only and are not guaranteed.

Delays may occur due to customs clearance, local postal services, or circumstances beyond our control.

Shipping Costs

Shipping costs are displayed during checkout before the order is completed. The total shipping cost depends on:

  • Destination country

  • Weight and size of the parcel
     

Customs, Duties, and Import Taxes

For deliveries outside the European Union, additional charges such as customs duties, import taxes, or handling fees may apply. These charges are determined by the authorities of the destination country and must be borne by the customer.

Kaizen RC has no control over these charges and cannot predict their amount.

Incorrect Address

Customers are responsible for providing a correct and complete shipping address. If a parcel is returned due to an incorrect or incomplete address, additional shipping costs may be charged for reshipment.

Shipping Damage

If the parcel arrives visibly damaged, customers should report the damage immediately to the delivery carrier and contact us at info@kaizen-rc.com as soon as possible.

Lost Parcels

If a parcel appears to be lost in transit, please contact us. We will initiate an investigation with the shipping carrier.

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